"Elevate to 2030" is our commitment to accelerate the existing growth trajectory and propel Quadient as the leader in intelligent automation. ​

This strategic plan is built upon four key pillars:​

• A customer centric approach: Greater customer value proposition powered by an innovative tech platform for a more effective & seamless experience​

• A recurring business model: Stronger subscription-related revenue growth, more cross-selling and higher revenue per customer​

• A sustainable growth: Higher environmental and climate-conscious ambitions, while focusing on becoming an employer of choice​

• A strong investment proposition: Faster long-term growth, higher profitability and a disciplined capital allocation policy over the period​

Because we are confident to project ourselves for a longer period than 2 or 3 years.

We have developed a recurring business model with multi-year contract terms, even longer than 5 years at times, and we have developed very sticky solutions, increasing customer retention. Hence, we chose to share our expectations for the next 7 years.​

We believe the decisions taken in the past few years have set Quadient on a long-term profitable growth trajectory. Our goals are to accelerate this trend and propel Quadient as the undisputed leader in intelligent automation.

From a macro perspective, we have identified four major trends that are essential drivers of our modern world. ​

We believe that companies of all sizes are faced with the critical need to embrace these trends or risk disappearing. These trends create huge and exciting opportunities for organizations like Quadient and for all our customers; who we intent to help embrace them.  ​

At Quadient, we are strategically positioned at the junction of these four major trends.​

By supporting businesses in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.This is the simple yet powerful mission of Quadient.

Quadient has perfected over the recent years the solutions it offers to its customers to create an Intelligent Automation platform, addressing the business pain points from these four market drivers.  ​

The Quadient platform provides multiple benefits to answer customer needs. Our platform's main value propositions are:​

1. We accelerate digital transformation for businesses of all sizes​.
2. We leverage an AI-powered automation platform allowing for the processing of large quantities of complex data​.
3. Our intelligent automation platform offers a differentiated digital customer experience and also operates in the physical world. We automate and facilitate the exchange and distribution of mail and parcels, while significantly reducing CO2 emissions and contributing to improve the environment.​
4. Our solutions comply with strict rules and regulations, and are designed for the long term.​

 ​Quadient Intelligent Automation Platform is a unique launchpad to "Elevate to 2030".

Key market trends:

• Digitalization
• AI & automation
• E-commerce
• Environmental, social & governance criteria

Connectors and APIs

• Payment integration
• Postal integration
• Integration of ERPs
• Carrier integration

How we deliver on our acquisition strategy and what makes it such a powerful engine:​

We know how to acquire at scale: Over the past 3 years Quadient has acquired over 30,000 customers. And this is only the beginning of this huge digital transformation wave. Several pieces of research confirm that for CFOs digital transformation has become one of their top priorities and only 35% have successfully completed their journey. For the upcoming years, we will acquire over 16,000 new customers and sites.​

We use the following mechanisms to deliver our acquisition strategy:​

1. We use agile squads to test and adapt our platforms to specific market requirements. ​
2. We work with more than 1,300 partners to acquire new customers which multiplies the feet on the street to sell our platforms. We do have different partner models in place, from dealer, to referral and full value added reseller models.​
3. We use advanced machine learning and AI tools to identify targets based on propensity to buy logic. We are using machine learning for identifying high propensity prospects in the mid-enterprise space where a targeted acquisition is key to successfully manage acquisition costs, and we use AI to identify locker locations for our open network expansion.​
4. The sheer size of our direct salesforce. With over 1,000 sellers we are better equipped than even any of our bigger competitors to penetrate midmarket. ​

This is how we plan to acquire around 16,000 new logos and sites each year​